Proctorio: Frequently Asked Questions

• If you have never used Proctorio at DCE,  you are required to complete a one hour, one-to-one training appointment to ensure full understanding of the tool and appropriate settings.
• Review our Request Proctorio page.
• Experienced users can visit our Canvas, Exams & Tools page and select Request Proctorio.

• You must be using a supported browser with the Proctorio extension added to enable Proctorio on a quiz or exam.
• When creating a new Canvas quiz or exam, you will see a box to check to Enable Proctorio in the settings area.
  
• If you copy quizzes or exams from a past course site which was using Proctorio, the setting may already be enabled.

• Teaching Staff can access the Proctorio reports for each quiz or exam.
• Instructional Technology staff are available to help review Proctorio reports if needed.

• The Proctorio Setup Quiz is added to every course using Proctorio.
  • The Setup Quiz walks students through the process of using the correct browser and installing the Proctorio extension needed to run Proctorio for their exam.
  • The Setup Quiz should have the same settings used on the exam.
  • When students take the Setup Quiz, they go through the same system checks and restrictions as the exam. This gives them a feel for how the process will work for the exam.
  • The Setup Quiz also has questions that inform students about best practices when using Proctorio.
  • Please encourage students to take the Setup Quiz early to ensure their systems will work properly during the exam.
    
    
• The Proctorio Content Module is also added to every course using Proctorio.
  • The module has a link to the Proctorio website with security and privacy information, helpful tips, and live chat assistance.
  • The module also has Online Exams and Proctorio Exam checklists with best practices and support tips specific to DCE students.

All Students Must:

• Use a supported browser (Google Chrome, Microsoft Edge, Brave, or Opera).
• Download the Proctorio extension for their supported browser.
• Have a stable internet connection.
• Use a desktop or laptop computer.
  
  

Depending on Your Settings Students May Need:

• webcam
• microphone
• identification

• There are very few exceptions in which students will be excused from using Proctorio and allowed to use an in-person proctor.
• Students who need an exception due to accessibility accommodations or special circumstances must contact Distance Exams at (distance_exams@extension.harvard.edu) for more details on using in-person proctors.