Proctorio: Frequently Asked Questions

• If you have never used Proctorio at DCE,  you are required to complete a one hour, one-to-one training appointment to ensure full understanding of the tool and appropriate settings.
• Visit the ITG webpage and select "Canvas Appointment" to schedule a training with any of our ITG staff. Enter "Proctorio Training" in the notes section.
• To request a Proctorio install, select "Hello Harvard" from the left menu of your Canvas course site.
• Experienced users can also join our Proctorio Auto-Install program.

• You must use Canvas Classic Quizzes (do not select New Quizzes)
• You must be using a supported browser with the Proctorio extension added to enable Proctorio on a quiz or exam.
• When creating a new Canvas quiz or exam, you will see a box to check to Enable Proctorio in the settings area.
  
• If you copy quizzes or exams from a past site using Proctorio, the setting may already be enabled.

• Instructors and teaching assistants can access the Proctorio reports for each quiz or exam.
• If you have questions about reports please email ITG at DCE_InstructionalTechnology@fas.harvard.edu.

• The Proctorio Content Module is added to every course using Proctorio.
  • The module has a link to the Get Set Up and Find Support from Proctorio website with set up steps, security and privacy information, system requirements, and live chat assistance. 
  • The module also has DCE's Student Proctorio checklist with best practices and support tips specific to DCE students.
• The Proctorio Readiness Quiz is added to every course using Proctorio.
  • The Readiness Quiz checks a student's system to make sure they are using a supported browswer with the Proctorio extension.
  • If the student is not using a supported browser with Proctorio installed, the Readiness quiz will walk them through the set up process.
  • The Readiness Quiz should have the same settings used on the exam.
  • When students take the Readiness Quiz, they go through the same system checks and restrictions as the exam. This gives them a feel for how the process will work for the exam.
  • The Readiness Quiz also has questions that review the Proctorio best practices mentioned in the student help guides in your Proctorio Content Module.
  • Please encourage students to take the Readiness Quiz early to ensure their systems will work properly during the exam.
    
    

All Students Must:

• Use a supported browser (Google Chrome, Microsoft Edge, Brave, or Opera).
• Download the Proctorio extension for their supported browser.
• Have a stable internet connection.
• Use a desktop or laptop computer.
  
  

Depending on Your Settings, Students May Need:

• webcam
• microphone
• identification

• There are very few exceptions in which students will be excused from using Proctorio and allowed to use a live proctor.
• Students who need an exception due to special circumstances must contact Distance Exams at (distance_exams@extension.harvard.edu).
• Students with approved accommodations must contact Accessibility Services regarding exceptions to using Proctorio.