- Any teaching staff editing quizzes or exams using Proctorio or viewing the Proctorio results need to use a supported browser with the Proctorio extension installed and enabled.
- Failure to due so may strip Proctorio settings from the quiz or exam.
- Google Chrome, Microsoft Edge, Brave, or Opera are the supported browsers you can use when editing an exam with Proctorio or viewing the Proctorio Gradebook.
- Install the Proctorio extension on your supported browser.
- Select Secure Exam Proctor from the left menu of your Canvas site.
- Check your Proctorio Readiness Quiz settings.
- Never enabled the Prevent Re-entry setting.
- Always leave the Only One Screen setting enabled if you are recording the screen. Proctorio can only record one screen.
- When using the Record Video, Record Audio, or Record Screen settings, always enable the corresponding Verify settings.
- Save a Proctorio Profile.
- This allows you to apply the same Proctorio settings to all quizzes and exams using Proctorio.
- Publish the Readiness Quiz as soon as possible.
- The Readiness Quiz must be published at least 3-5 business days before the first Proctorio quiz or exam.
- This ensures students have sufficient time to test their systems and make alternative arrangements if needed.
- The Readiness Quiz must be published at least 3-5 business days before the first Proctorio quiz or exam.
- Post a Canvas Announcement
- A Canvas Announcement with a delay posting setting was added to your site during installation.
- Edit the announcement and remove the delay posting date to let students know your course is using Proctorio and remind them to review support information.
- A Canvas Announcement with a delay posting setting was added to your site during installation.
- Enable Proctorio for your exam.
- Check the Enable Proctorio box in your exam settings.
- Proctorio may already be enabled if you imported a past exam with Proctorio.
- When the Enable Proctorio box is checked, (Remotely Proctored) will automatically appear after your exam title when the exam is saved.
- Apply your Proctorio settings by selecting your Proctorio Profile from within your exam or chose your settings manually.
- Add additional time to your exam for technical issues.
- Students may be more likely to experience technical difficulties when taking an exam with Proctorio.
- We recommend adding 10% extra time (or 15 minutes) and mentioning you did so in the exam details.
- This saves you time by avoiding emails from students requesting additional small amounts of time be added to their exam.
- Review our Canvas exam admin guides for instructions on:
- Adding Time for Accessibility Accommodations
- Adding a Different Window of Time for Exceptions
- Adding Extra Time to a Running Exam
- Plan ahead how you will deal with student issues that may arise.
- Never give out the Access Code.
- Giving a student the access code allows them to by-pass the proctoring system.
- If a student reports a message requesting an access code, Proctorio is not running.
- They should make sure they are using a supported browser with the Proctorio extension installed and enabled and reach out to Proctorio for assistance.
- Review the Exams with File Downloads and Proctorio guide if your exam contains file downloads, to avoid unexpected student removal from exams.
- If you need help reviewing recordings or understanding how to interpret Proctorio exam results, reach out to us at the Instructional Technology Group.
Proctorio Support 24/7
In-browser Live Chat: via the shield icon (only present on quiz pages after the extension installation)
Website Live Chat (must be on a supported browser)
Phone: (866) 948-9248
Email: support@proctorio.com