- Any teaching staff editing quizzes or exams using Proctorio or viewing the Proctorio results need to use a supported browser with the Proctorio extension installed.
- Failure to due so may strip Proctorio settings from the quiz or exam.
- Google Chrome, Microsoft Edge, Brave, or Opera are the supported browsers you can use when editing an exam with Proctorio or viewing the Proctorio Gradebook.
- Install the Proctorio extension on your supported browser.
- Select Secure Exam Proctor: Installing Proctorio from the Proctorio Content Module on your Canvas site.
- Check your Proctorio Setup Quiz settings.
- Do not select the Proctorio setting Re-Entry with Agent or No Re-Entry.
- Save a Proctorio Profile.
- This allows you to apply the same Proctorio settings to all quizzes and exams using Proctorio.
- Publish the Setup Quiz as soon as possible.
- The Setup quiz must be published at least 3-5 business days before the first Proctorio exam.
- This ensures students have sufficient time to test their systems and make alternative arrangements if needed.
- The Setup quiz must be published at least 3-5 business days before the first Proctorio exam.
- Post a Canvas Announcement
- A Canvas Announcement with a delay posting setting was added to your site during installation.
- Edit the announcement and remove the delay posting date to let students know your course is using Proctorio and remind them to review support information.
- A Canvas Announcement with a delay posting setting was added to your site during installation.
- Enable Proctorio for your exam.
- Check the Enable Proctorio box in your exam settings.
- Proctorio may already be enabled if you imported a past exam with Proctorio.
- All Proctorio exams will have (Remotely Proctored) shown after your exam title.
- Apply your Proctorio settings by selecting your Proctorio Profile from within your exam or chose your settings manually.
- Add additional time to your exam for technical issues.
- Students may be more likely to experience technical difficulties when taking an exam with Proctorio.
- We recommend adding 10% extra time (or 15 minutes) and mentioning you did so in the exam details.
- This saves you time by avoiding emails from students requesting additional small amounts of time be added to their exam.
- Review our Canvas exam admin guides for instructions on:
- Adding Time for Accessibility Accommodations
- Adding a Different Window of Time for Exceptions
- Adding Extra Time to a Running Exam
- Plan ahead how you will deal with student issues that may arise.
- Never give out the Access Code.
- Giving a student the access code allows them to by-pass the proctoring system.
- If a student reports a message requesting an access code, Proctorio is not running.
- They should make sure they are using a supported browser with the Proctorio extension installed and reach out to Proctorio for assistance.
- If you need help reviewing recordings or understanding how to interpret Proctorio exam results, reach out to us at the Instructional Technology Group .
Proctorio Support 24/7
In-browser Live Chat: via the shield icon (only present on quiz pages after the extension installation)
Website Live Chat (must be on a supported browser)
Email: support@proctorio.com